STATEMENT ON THE PROTECTION AND COLLECTION OF PERSONAL DATA AND THEIR USE
By using, visiting and viewing these web pages, you accept and agree to the collection of personal data of users necessary for the realization of our services and the purchase of our products.
Data processing manager
Spektar putovanja d.o.o. as a service provider of the website www.spektar-putovanja.hr complies with applicable regulations aimed at protecting the privacy of its users, and in particular the General Regulation on the Protection of Personal Data of the EU. This document describes how the processing manager Spektar putovanja d.o.o., Strossmayerov trg 8, Zagreb OIB: 39672837472 (hereinafter Spektar putovanja d.o.o.) processes personal data.
The privacy policy applies to all user personal data that we collect and process, directly or through our partners.
Personal data is any data relating to a natural person whose identity has been determined or can be determined, directly or indirectly.
Data processing is any action performed on personal data, such as collection, storage, use, inspection and transfer of personal data.
This Policy does not apply to anonymous data.
Anonymous data is data that cannot be linked to a specific natural person.
What data we collect:
Access to most of our services does not require any login/registration, so the pages can be used without revealing the user’s identity.
However, to access some services or to order services, you need to log in/register. When registering, certain fields must be filled in (some are mandatory, others are optional). If the user in such situations decides to withhold the requested personal data, he will not be able to access the requested pages or place an order or request free samples, and Spektar putovanja d.o.o. will not be able to respond to his inquiry/request/order
Personal data: name, surname, address, phone number, email address, ID number, IP address, etc.
Information about the sale/purchase of services. Information about delivery, support and services, including complaints and requests.
We collect data that we use for promotional purposes exclusively through, for example, a Newsletter form where the user is informed for what purpose his email address will be used.
Purpose of data collection:
Sale of our products and services.
Spektar putovanja d.o.o. will collect personal data, sales information as well as customer history information when you purchase, and notify you of issues related to your product and the fulfillment of the concluded contract.
Providing personal data for the purpose of fulfilling the concluded contract is a contractual obligation, and if you do not provide it, it may affect the correct execution of the contract or even make it impossible. Customer support and marketing – to answer inquiries and provide news and offers Spektar putovanja d.o.o.
collects personal information and may use it to provide customer support, answers to inquiries and complaints, and to assess which news and offers are most likely to interest you and to contact you about those offers in accordance with your interests. We collect data that we use for promotional purposes exclusively through, for example, a Newsletter form where the user is informed for what purpose his email address will be used.
Transfer to third parties
Personal data may be transferred to third parties, provided that there is a legal basis for the transfer.
Spektar putovanja d.o.o. will not share the User’s personal data with other parties except in the cases specified in the next point and in the situation when positive regulations require it.
Spektar putovanja d.o.o. will share the personal data of the Customer/User with our partners (e.g. hoteliers, carriers, airlines, insurance companies) when it is required by the implementation of the contract for the purchase of services ordered by the Customer. All our employees and business partners are responsible for respecting the principles of privacy protection.
Google Analytics
We use the “Google Analytics” service for the purpose of rationalizing our websites (i) by optimizing internet traffic, i.e. visits to the company’s website and transitions to other websites that are part of our business system, and, if necessary, (i) by consolidating content and optimizing websites . “Google Analytics” is a service provided by Google Inc. “Google”, which includes detailed statistical data on website visits and places from which users accessed them, and measures conversion and sales results. With the help of “cookies” that are stored on your computer, “Google Analytics” analyzes how users use our websites.
Algorithms are applied to the data about the use of our websites that are collected with the help of “cookies”, including your IP address, which guarantee the anonymity of the user (“_anonymizelp()” function, etc.) and the data is sent to Google’s servers in the USA in. More information about how the IP address is hidden can be found here: https://support.google.com/analytics/answer/2763052
Google will process the data collected with the help of “cookies” for us with the aim of evaluating the way of use and compiling reports on activities on our websites and will deliver these reports to us so that we can analyze them.
Google has the right to forward this data to third parties in accordance with legal obligations or in the event that the analysis is carried out by a third party on behalf of Google. In no case will Google merge or associate your IP address with other data it has.
You can disable the download and storage of “cookies” in the settings of your internet browser. To do this, use the browser plug-in that you can download here: https://tools.google.com/dlpage/gaoptout?hl=en. Please note that in this case you will not be able to use all the functions available on our website.
By using our website, you give your consent for Google to collect and process your personal data in the previously described manner and for the aforementioned purposes.Legal basis for personal data processing?
Legal basis for personal data processing?
The user who registers/orders online/asks for an offer of tourist services, when entering his data on the website www.spektar-holidays.hr and by confirming (clicking) on the Travel Conditions and security and data protection by confirming the correctness of the email address, gives his consent to processing of your personal data. The User can withdraw the consent at any time by sending a notification to the e-mail address of the Personal Data Protection Officer [email protected]
The period in which the personal data will be stored and where it is stored
Spektar putovanja d.o.o. stores the personal data of the User, the recipient of notifications about services and opportunities for the period while the purpose of the processing is achieved, which is the period until the moment when the User’s registration/consent is active. All User data is stored on the laptop of the Personal Data Protection Officer.
Spektar putovanja d.o.o. leases space on servers within the EU.
Security and confidentiality
To protect the security and confidentiality of user personal data that we collect online, we use prescribed security technologies and procedures (e.g. passwords, firewalls), and the data is protected. Our website is located on a protected HTTPS server and therefore, the data sent via the online form is encrypted and protected. During processing, we use all necessary measures to protect personal data from loss, misuse, unauthorized access, transfer, modification or destruction. Although we cannot guarantee that there will be no loss, misuse, unauthorized access, transfer, alteration or destruction of personal data, we take all possible security measures to protect personal data from the aforementioned dangers.
Deletion of personal data (right to be forgotten)
The user has the right to request deletion of personal data at any time (right to be forgotten). The user can do this by sending a request to the e-mail address of the personal data protection officer [email protected] and the data will be deleted within thirty days if they are not necessary for the implementation of the current service or after the implementation of the service requested by the user. The user has the option of submitting a request for deletion in every notification he receives from Spektar travel d.o.o. via e-mail, that is, he can send an e-mail message to the e-mail address of the personal data protection officer info@ spektrum-holidays.hr in which he states that his personal data will be deleted.
Spektar putovanja d.o.o. has, in accordance with the relevant regulations, appointed a Personal Data Protection Officer whom you can contact regarding all issues related to the processing of your personal data or the exercise of your rights to the protection of personal data. Contact [email protected], telephone ++385 (0)1 4897 999, address Spektar putovanja d.o.o., Strossmayerov trg 8, 10 000 Zagreb.
The right to object
If, despite all the measures taken to protect personal data, you believe that you have grounds for a complaint, contact the personal data protection officer at [email protected]. Of course, you have the right to report to the supervisory authority of the Personal Data Protection Agency.
Notice on how to submit a consumer complaint
Pursuant to Art. 6 paragraph 3 of the Act on the provision of services in tourism (Nar.nov., no. 130/17), we inform our valued consumers that they can submit their complaints about the quality of our services in writing to the following address: Spektar putovanja, Strossmayerov trg 8, 10000 Zagreb, Croatia .
SECURITY OF ONLINE PAYMENTS
T-Com takes care of the confidentiality and security of your data when authorizing credit cards. Data security on these pages is ensured by using the Secure Socket Layer (SSL) security protocol with 128-bit data encryption. The exchange of sensitive data (e.g. card numbers) between the T-Com Pay Way system that performs online payment and the authorization centers of card houses is performed using a private network that does not have access to the Internet and is completely protected from unauthorized access, using the ISO 8583 protocol. T-Com completely disables access to data for which participants in the purchase process are not authorized.
ACCURACY OF THE OFFER, INFORMATION AND IMAGES ON THE INTERNET PAGES
In the presentation of complete offers, arrangements, prices, pictures, information on the pages of the Spektar travel agency d.o.o., we try to ensure their accuracy and validity, but we cannot guarantee their absolute accuracy and validity. We would like to thank everyone whose pictures and information we use in presenting our offer. If you notice an error in some information, image, data, please let us know by sending an email or feel free to contact us by phone. Thank you in advance.
Also, if for some random reason photos or descriptions are found on our pages owned by a third party that has not strictly allowed their use, please contact us, and they will be removed immediately. Thank you for understanding.
